Enquiry Analysis
Cross-reference MSD enquiries with employee device call logs
Customer ⇅ | Employee ⇅ | Follow-up ⇅ | Enq Number ⇅ | Booked On ⇅ | Verification ⇅ | Updated ⇅ |
|---|---|---|---|---|---|---|
| Loading analysis data... | ||||||
Snapshots View
Individual follow-up entries cross-referenced with call logs
Customer ⇅ | Employee ⇅ | Follow-up ⇅ | Last Follow-up ⇅ | Enq Number ⇅ | Booked On ⇅ | Verification ⇅ | Updated ⇅ |
|---|---|---|---|---|---|---|---|
| Loading analysis data... | |||||||
Reports
View follow-up outcomes and bookings for a date range, including whether employees took action before any status or booking change
Customer ⇅ | Assigned Employee ⇅ | Follow-up ⇅ | Outcome ⇅ | Action Taken ⇅ | Actions ⇅ | Latest Follow-up Date ⇅ | |
|---|---|---|---|---|---|---|---|
| Select a date and click "Load Report". | |||||||
Customer ⇅ | Employee ⇅ | Booking Status ⇅ | Action Taken ⇅ | Action Count ⇅ | Booking # ⇅ | Stage ⇅ |
|---|---|---|---|---|---|---|
| Select a date to load bookings. | ||||||
Discrepancies Overview
Missed incoming calls and non-customer calls across a date range, with an employee-wise breakdown
| Time ⇅ | Employee ⇅ | Number ⇅ | Ring (s) ⇅ | Duration (s) ⇅ | Medium | |
|---|---|---|---|---|---|---|
| Select a date to load missed calls. | ||||||
| Time ⇅ | Employee ⇅ | Number ⇅ | Type | Duration (s) ⇅ | Medium |
|---|---|---|---|---|---|
| Select a date to load non-customer calls. | |||||
Imports
Upload MSD lead exports, booking exports, or Waybeo IVR call logs — file type is detected automatically
Drag and drop your Excel export file
Or click to browse from your device
Drop a Waybeo call log export (.zip or .csv)
IVR call logs are linked to customers and employees automatically
Last Processed Imports
Last Waybeo Upload Summary
Unmatched agent numbers — set them in the Employees tab (Waybeo Agent Number field); their calls link automatically and this list updates as you go:
Last Upload Summary
Employee Directory
Manage organization staff, map them to MSD owner names, and link Android apps
| Name | MSD Name Mapping | Device Session | WhatsApp Session | SIM Phone Numbers | Actions |
|---|---|---|---|---|---|
| No employees found. Create one to get started! | |||||
| MSD Owner Name | Status | Actions |
|---|---|---|
| All MSD Owners are mapped. | ||
Sub-Users Management
Create sub-user accounts and assign employees to restrict their access
| Username | Assigned Employees | Created At | Actions |
|---|---|---|---|
| No sub-users created. Click "Create Sub-User" to add one. | |||
Invitation Codes
Generate secure registration keys for inviting additional administrators
| Invitation Code | Status | Used By | Created At |
|---|---|---|---|
| Loading invite codes... | |||
Call Logs
Search, filter, and view all call logs — from employee devices and the Waybeo IVR system
| Time | Employee | Phone Number | Type | Duration | Medium / Details |
|---|---|---|---|---|---|
| Loading call logs... | |||||
| Time | Customer | Employee | Status | Durations | Recording |
|---|---|---|---|---|---|
| Loading Waybeo call logs... | |||||
Audit Log History
Chronological record of modified fields across MSD Excel imports
| Time | Lead Number | Customer | Field | Old Value | New Value |
|---|---|---|---|---|---|
| No history recorded yet. | |||||
App Auto-Updates
Upload new APK versions and manage auto-update prompts for the Android app
Current Active Version
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Publish New Update
Version History
| Version Name | Version Code | Force Update | Release Notes | Published At | Actions |
|---|---|---|---|---|---|
| Loading history... | |||||